Order

Where is my order?

You can go to the order history page to view your order status. You’ll be able to see your successfully submitted orders there. If your order has been shipped, a link to the ‘Track Order’ will be available. From there you will be able to track the shipping status of your order.

My order hasn't arrived, what can I do?

You can view your order status on the order history page. Otherwise, please email  silversneakers@npn360.com or call 888-216-7305 and a representative from NPN360 will look into it for you.

The order I received is not complete. What do I do?

If you ordered multiple items, it is likely that they were shipped separately. It will display if it was a partial ship after clicking on ‘View Order’ on the ‘Order History’ page. If you have any questions regarding a partial ship, please email silversneakers@npn360.com or call 888-216-7305.

Can I cancel my order?

Depending on how much time has passed, it may be possible to cancel your order. However, after it is processed and printed it cannot be cancelled. 

Can I change my order?

If your order has already been processed and printed, it cannot be changed. Orders are picked and packed every 15 minutes, so it has likely already shipped.

Can I change my shipping address?

We cannot edit the shipping address of an existing order. Please email silversneakers@npn360.com   if you need additional assistance.

How do I reorder?

1. Click Order History at the top right hand of your screen.
2. The Order History page appears, displaying your previous orders. Find the order you would like to reorder and click Reorder Now.
3. The entire order will be added to your cart. If you wish to order an individual item, simply delete the items you do not wish to order and they’ll be removed from your cart. Once complete, continue to checkout.

Return & Exchange Policy

Return Eligibility 

•          Customized Products: Due to the nature of printed items and/or promotional products, customized or personalized items are non-returnable, except in cases of manufacturing defects or printing errors.
• Non-Customized Products: Non-customized items may be returned within 10 days of delivery, provided they are unused and in original packaging. Items that have been washed, worn, or dirty are not eligible for return.
• Incorrect or Defective Orders: If you receive an incorrect or defective product, please contact us within 10 days of receipt for a resolution.

Exchange Policy 

• Exchanges are allowed within the same return window and only if product is unused.
• You may be required to place a new order while waiting for the return to be processed. Restocking fees will apply.
• If a reprint is needed due to an error on our end, we will remake and reship the order at no additional cost.